Support
Answers to common questions, and how to reach us.
Contact us: equationheist@bonendo.com
To help us answer quickly, please include your device (for example iPhone 16), its iOS version, and the app version from Settings → About in the game.
Playing
How do I play?
Each lock is an equation with empty slots. Put symbols from the tray into the slots so the equation equals the target. Tap a symbol to place it in the next open slot, or touch and hold it and drag it to any slot. Solve all three locks to open the vault.
The full guide, with every symbol explained, is in the game under Settings → How to Play.
Can I choose which slot a symbol goes in?
Yes. In Settings → Placing symbols, choose “Tap a symbol, then its slot”. Dragging works in either mode.
I’m stuck on a lock.
Tap Hint. The first hint shows a written clue; later hints place a correct symbol. Hints never solve a lock completely. Three stars need a vault opened without hints; using hints lowers that vault’s stars, and you can replay it later to earn more.
What is Free Play?
Quick quizzes without vaults or locations, at the bottom of the map. Tile puzzles and multiple-choice questions take turns, getting harder as you go. You get one try per question.
Free and Full Heist
What is free, and what does Full Heist add?
The free game includes Paris (10 vaults) and 3 Free Play quizzes a day, with 5 questions each. Full Heist is a one-time purchase that unlocks all 16 locations (160 vaults), unlimited 20-question Free Play quizzes and every grand prize. There are no ads and no subscription.
When do my free quizzes come back?
At midnight, your device’s local time. A quiz counts as soon as you start it.
How do I restore Full Heist on a new or reinstalled device?
Sign in to the App Store with the Apple Account you bought it with, then open the game and go to Settings → Full Heist → Restore Purchases. Full Heist is usually restored automatically when you open the game.
Can my family use my purchase?
Yes. Full Heist supports Family Sharing: members of your family group get it on their own devices through Restore Purchases.
My purchase is waiting for approval.
If Ask to Buy is on, the family organizer has to approve the purchase. Full Heist unlocks as soon as it’s approved; you don’t need to buy it again.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Progress and data
Where is my progress saved?
Only on your device. There is no account and nothing is sent to us. Your progress moves to a new iPhone or iPad when you restore it from an iCloud or computer backup, or use Quick Start.
Progress doesn’t yet sync live between two devices. Full Heist itself does: restore it on each device.
Will deleting the app delete my progress?
Yes. Deleting the app removes its saved progress from that device. Your Full Heist purchase is kept by Apple and can be restored.
How do I start over?
Use Settings → Reset Progress to lock every vault again and clear your stars. Free Play history is cleared separately in Settings → Free Play history → Clear History.
Sound and accessibility
Why is there sound when my phone is on silent?
Game sounds and the intro play even with the Ring/Silent switch on silent, like most games. Turn them off in Settings → Sound & Haptics. Music from other apps keeps playing under the game.
Is the game accessible?
Yes. It supports VoiceOver (every tile and slot has a label and actions for placing symbols without dragging), larger text sizes and Reduce Motion, which replaces moving animations with gentle fades.
Which devices are supported?
iPhone and iPad with iOS 26 or iPadOS 26 or later.
Privacy
Equation Heist collects no personal data. Read the full Privacy Policy.